🚨 SCAM ALERT: DPD & Apple Support Impersonation Escalates 🚨

Updated: Friday, 17 October 2025, 10:45 BST

We are issuing an urgent warning regarding two escalating scam campaigns targeting UK residents using highly sophisticated social engineering tactics.

📦 DPD Delivery Scam: The "Fee" Fraud

Fraudsters are impersonating DPD through texts (smishing) and emails (phishing), falsely claiming that a parcel is awaiting delivery or requires a small payment (typically £1-£3) to be released or rescheduled. This initial small payment, though insignificant, captures your payment details for misuse. This often leads to a highly dangerous follow-up scam.

Red Flags to Watch For & Tactics:

• Unexpected delivery notifications asking for a small payment via a link.

• Links directing to domains that are not dpd.co.uk, dpdlocal.co.uk, or dpdgroup.co.uk.

• The Follow-Up Call: Victims who enter their card details often receive a separate phone call shortly after from a fraudster pretending to be their bank, claiming the account is compromised and urging them to transfer funds to a "safe account." This final step is known as an Authorised Push Payment (APP) scam, designed to steal your entire savings.

🍏 Apple Support Scam: The "Security Breach" Pressure

Scammers are impersonating Apple Support agents, contacting individuals via phone (vishing) or email about alleged severe security breaches or iCloud issues. Their primary goal is to gain remote access or steal your credentials and security codes. By successfully gaining remote access to your device, they can install malware, view sensitive documents, and attempt to access your banking or investment applications while masquerading as a helpful technician.

Common Tactics Include:

• Spoofed caller IDs displaying "Apple Support" to appear genuine.

• Pressure to act quickly to "secure your account" or "stop fraudulent activity," preventing you from thinking clearly.

• Requests to disable security features (like Two-Factor Authentication) or to tap 'Accept' on password reset requests—Apple will never ask you to do this.

• Requests for Apple ID, passwords, or payment information to "verify your identity."

✅ Recommended Actions & Reporting Protocols (UK)

If you have lost money or been the victim of fraud, you must contact your bank and Action Fraud immediately. This immediate action is critical for maximizing the chances of fund recovery and preventing further identity theft.

Situation

Action to Take

Where to Report

Suspected Scam Text Message (e.g., DPD text with a link)

DO NOT CLICK. Forward the text to 7726 (free of charge) to report it to your mobile network provider.

7726

Suspected Scam Email (e.g., DPD or Apple)

DO NOT CLICK LINKS. Forward the email to the National Cyber Security Centre’s Suspicious Email Reporting Service.

report@phishing.gov.uk

Suspicious Phone Call (e.g., Apple Support or Bank)

HANG UP IMMEDIATELY. If you need to check, call the company back on a number you have sourced yourself (e.g., from their official website).

Report to Action Fraud (0300 123 2040) or Police Scotland (101).

Victim of Fraud/Lost Money (Confirmed Loss)

CONTACT YOUR BANK IMMEDIATELY. Change all passwords and enable Two-Factor Authentication on all sensitive accounts.

Action Fraud (online or 0300 123 2040) or Police Scotland (101).

Attempted Scam/Need Advice (No Money Lost)

If you were targeted but did not lose money and require further advice on protecting yourself or your business.

Contact Anti Frauds Investigators (Call 01207261259).Our team will be happy to assist.