Service Feedback Survey

Service Quality Survey

Thank you for calling Anti-Fraud Investigators. Please take a moment to rate your recent experience.

1. How would you rate the **professionalism and courtesy** of the representative?

2. How quickly did the representative **understand your inquiry or issue**?

3. How satisfied are you with the **solution or advice** provided during the call?

4. How would you rate your **overall wait time** to speak to a representative?

Post-Call Customer Survey

Customer Feedback Survey

Help us improve your experience by rating your recent phone call.

1. Was your issue or query resolved to your satisfaction during this single call?

2. How easy was it to get your issue resolved today? (Customer Effort)

1 - Very Difficult 5 - Very Easy

3. How would you rate the agent's **knowledge** regarding your inquiry?

1 - Poor 5 - Excellent

4. How would you rate the agent's **professionalism and courtesy**?

1 - Poor 5 - Excellent

5. How likely are you to recommend us to a friend or colleague? (NPS)

0 - Not at all likely 10 - Extremely likely